Frequenty Asked Questions

Star Air Kontrol is committed to helping you find the right solution for all you air conditiong and heating needs. Here are some common questions we get and helpful answers. If you do not find your question below, please give us a call, toll free, or contact us via email!

OFFICE INFORMATION



Where Are We Located?

We are located at 438 W Taft Ave, Orange, CA 92865.



How Can We Contact You?

Our office telephone number is: 714 635 1482 and our e-mail is info@orthoterra.com



What Are Your Store Hours?

Monday – Friday, 8:00 AM – 5:00PM. Saturdays we are open from 9:00 AM – 3:30 PM. During summer, we are open Sundays from 10:00 AM – 2:00 PM



Can We Open An Account With Star Air Kontrol?

Of course, just give us a call and we’ll set you right up. 714 635 1482



What Is Your Return Policy?

25% re-stocking fee, and 30% on open boxes

AIR CONDITIONER UNIT INFORMATION



How Do I Order?

Just call our toll-free number at: 714 635 1482



Do You Deliver Air Conditioner Units To Me And How Much For?

We will deliver within a 70-mile radius from our storeroom. We can also ship anywhere in the country for a shipping fee (VIA UPS). Shipping varies from where you’re located but we promise to provide low-cost freight.



Do You Accept Credit Cards ?

We accept all major credit cards.



Are All Your Units Under Warranty? What Does It Include?

All our units come with a manufacturer’s warranty, which is 1 year parts and labor, and 5 year on the compressor. Contact each manufacturer to find out what is covered on each unit.



Do You Offer An Extended Warranty? What Does It Include?

We no longer offer extended warranties.



How Do You Figure Out How Many BTU's You Need?

We usually recommend 12,000 BTUs for every 400 square feet.



Do I Need 115 Or 220 Volt Air Conditioner?

A 115 Volt Air Conditioner uses the standard voltage available in your home or office. A 230 Volt Air Conditioner needs different breaker amps (examples: 15 amp Tandem 20 amp Perpendicular 30 amp Large Tandem) which require a different type of electric plug. (For pictures of different plug types available, go to question 14)



Are Your Units Energy Efficient?

By purchasing Energy Star qualified products you help minimize greenhouse gas emissions and other pollutants caused by other inefficient air conditioner units. Also, Energy Star products make it much easier for you to choose energy-efficient air conditioners that produce significant savings on energy bills without giving up performance, features, and comfort.



Are The Measurements Displayed On Your Website The Exact Dimensions Of The A/C Unit?

The measurements listed are of the outside diameter of the sleeve, or wall opening (not the unit).



I Was Wondering If You Have Any Units That Fit The Crank-Out Style Windows; Is There A Separate Installation Kit?

Check our casement units page; no sleeves are made for this type of window. You will have to make a custom installation for the casement unit.

Additional Information

What Would Typical Installations Look Like?

Depending on the type of unit used, the installation will vary. Please refer to the graphic below.

Product Support

For assistance with Star Air Kontrol products, our dedicated support team is available to help. Whether you need guidance on product features, installation, maintenance, or troubleshooting, we are committed to providing you with comprehensive and prompt service. Reach out to us for reliable support tailored to your Star Air Kontrol products.

(714) 635-1482

Support Center